Terms & Conditions

1. Who We Are

These terms are issued by Miro Partners Ltd, a company registered in England and Wales, trading as AskMiro. Throughout this document, "we", "us", "our" and "AskMiro" refer to Miro Partners Ltd.

Contact: info@askmiro.com  |  020 8073 0621
Website: www.askmiro.com

2. Scope — What These Terms Cover

AskMiro operates a range of services and products under its parent company Miro Partners Ltd. These terms apply to all of them, including but not limited to:

• Cleaning services: Managed commercial cleaning for offices, residential blocks, automotive dealerships, healthcare facilities, retail and other commercial premises.
• Digital products: Websites, dashboards, web applications, APIs, automation tools, and any associated software we build, host, or distribute.
• Content & media brands: Any social media channels, content automation pipelines, or media properties we operate (including but not limited to Crown n Cradle and similar brands), and any content published to YouTube, Instagram, TikTok, or other platforms.
• Other products: Any future physical or digital products, subscriptions, or services we may offer under the AskMiro brand or via Miro Partners Ltd.

By accessing any of these, you agree to be bound by the terms below. If you do not agree, please do not use the services.

3. Cleaning Services

3.1 Quotes & Contracts

Quotes are based on the information you provide and the site details available at the time. Quotes are valid for 30 days unless otherwise stated. A binding contract is formed only when a signed service agreement or written order confirmation is in place.

3.2 Service Delivery

We will deliver cleaning services with reasonable care and skill, using trained staff, appropriate equipment and compliant consumables. Scheduling, frequency, access arrangements and scope of work are set out in your individual service agreement.

3.3 Access & Safety

You are responsible for providing safe, lawful access to your premises during agreed times, and for notifying us of any site hazards. We comply with applicable COSHH, health & safety and employment legislation.

3.4 Payment

Invoices are payable within the timeframe set out in your service agreement (typically 14 or 30 days). Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

3.5 Cancellation

Either party may terminate a cleaning contract in accordance with the notice period in the signed agreement. We reserve the right to suspend or terminate services immediately in cases of non-payment, unsafe conditions, or breach of these terms.

4. Digital Products & Websites

4.1 Use of Our Websites

You may use our websites, dashboards and online tools for lawful purposes only. You agree not to:

• Attempt to gain unauthorised access to any system, account or data.
• Interfere with the operation of the site or any connected service.
• Use automated tools to scrape, copy, or redistribute content without our written permission.
• Use the site to transmit malware, spam or unlawful content.
• Impersonate another person or misrepresent your affiliation with us.

4.2 Accounts & Access

Where a product requires an account, you are responsible for keeping your credentials secure and for all activity that happens under your account. Please notify us immediately if you suspect any unauthorised use.

4.3 Availability

We aim to keep our digital services available and functional but do not guarantee uninterrupted operation. We may, from time to time, update, maintain, suspend, or withdraw any digital product without notice.

4.4 Third-Party Platforms

Some of our digital products integrate with third-party services (for example, Google, YouTube, Meta, TikTok, Netlify, fal.ai, OpenAI and similar providers). Your use of those platforms is also governed by their own terms. We are not responsible for the content, availability, or practices of third-party services.

5. Content & Media Brands

Where AskMiro operates content brands or social media properties (including Crown n Cradle and any similar parenting, lifestyle, or educational brands), the following applies:

• Informational only: Content published on these channels is provided for general information and entertainment. It is not professional medical, legal, psychological, or parenting advice, and should not be treated as a substitute for guidance from a qualified professional.
• AI-assisted production: Some content is produced using AI tools for scripting, narration, imagery, or video generation. We review content for quality before publication but cannot guarantee it is free from error.
• No liability for reliance: You act on any information in our content at your own discretion. We accept no liability for decisions made based on content published on our channels.
• Platform rules: All content is published under the relevant platform's own terms (YouTube, Instagram, TikTok, etc.) and we comply with their community guidelines and content policies.

6. Intellectual Property

All content on our websites, digital products and media brands — including text, graphics, logos, icons, images, audio, video, software and the compilation thereof — is the property of Miro Partners Ltd, its licensors, or the respective creators, and is protected by UK and international copyright and trademark law.

The AskMiro name and logo, and the names and logos of any brands we operate, are trademarks of Miro Partners Ltd. You may not use them without our prior written consent.

You may view and share individual pages for personal, non-commercial purposes. Any other use — including reproduction, modification, republication, or commercial exploitation — requires our written permission.

7. User-Submitted Content

If you submit content to us (for example, through forms, comments, reviews, or uploads), you confirm that:

• You own or have the right to share the content.
• The content does not infringe any third party's rights or applicable law.
• You grant us a non-exclusive, worldwide, royalty-free licence to use, store, and display the content for the purpose of operating the relevant service.

We reserve the right to remove any user content at our discretion, without notice.

8. Privacy & Data

Our handling of personal data is governed by our Privacy Policy and our Cookie Policy. By using our services, you acknowledge that you have read and understood them.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our services, products and content are provided on an "as is" and "as available" basis, without warranties of any kind except those that cannot be excluded under English law.
• We are not liable for any indirect, incidental, consequential, or special losses, including loss of profits, revenue, data, goodwill, or business opportunities.
• Our total aggregate liability in respect of any claim arising out of or in connection with these terms shall not exceed the amount paid by you to us in the twelve months preceding the event giving rise to the claim, or £100, whichever is greater.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnity

You agree to indemnify and hold harmless Miro Partners Ltd, its officers, employees and agents from and against any claims, losses, damages, liabilities and costs (including reasonable legal fees) arising out of your breach of these terms or your misuse of our services or digital products.

11. Changes to These Terms

We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes affecting active clients will be communicated directly. Continued use of any AskMiro service or digital product after an update constitutes acceptance of the revised terms.

12. Governing Law & Jurisdiction

These terms are governed by the law of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have questions about these terms, please contact us:

• Email: info@askmiro.com
• Phone: 020 8073 0621
• Post: Miro Partners Ltd, London, United Kingdom