In plain English: We collect only the information we need to provide our cleaning services and respond to your enquiries. We do not sell your data. We do not share it with third parties for marketing. You have the right to access, correct, or delete your data at any time.
1. Who We Are
AskMiro Cleaning Services is a trading name of Miro Partners Ltd, a company registered in England and Wales. We provide managed commercial cleaning services for offices, residential blocks, automotive dealerships, healthcare facilities, and other commercial premises across London and the UK.
Data Controller: Miro Partners Ltd trading as AskMiro Cleaning Services
Contact: info@askmiro.com | 020 8073 0621
Website: www.askmiro.com
2. What Personal Data We Collect
We collect personal data in the following circumstances:
- Quote requests: Name, email address, phone number, site address, and details about your cleaning requirements.
- Client contracts: Business name, contact name, billing address, email, phone, and site access information.
- Website enquiries and chat: Name, email, phone, and the content of your message.
- Cleaner applications: Name, contact details, address, work history, DBS status, right to work documents, availability, and bank/payroll details.
- Website usage: IP address, browser type, pages visited, and time spent on the site (via cookies — see our Cookie Policy).
We do not collect sensitive personal data (such as health information or biometric data) unless specifically required and with your explicit consent.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide quotes for cleaning services.
- To fulfil and manage cleaning contracts.
- To communicate with you about your service, including scheduling and quality updates.
- To process payments and issue invoices.
- To manage our workforce, including employment records and compliance.
- To comply with our legal obligations, including COSHH, health and safety, and employment law.
- To improve our website and services using anonymised analytics data.
- To send service-related communications (not marketing, unless you have opted in).
4. Lawful Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Contract: Processing is necessary to fulfil or enter into a contract with you.
- Legitimate interests: We have a legitimate business interest in responding to enquiries, managing client relationships, and operating our business safely and effectively.
- Legal obligation: We are required to process certain data to comply with employment law, tax obligations, and health and safety legislation.
- Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time.
5. Who We Share Your Data With
We do not sell your personal data. We may share your data with the following categories of third parties, strictly as necessary:
- Cloud services: Google Workspace (email, documents, scheduling) — data stored in the EU/UK.
- Website hosting: Netlify — infrastructure provider for our website.
- Analytics: Google Analytics / Google Tag Manager — anonymised website usage data only.
- Payment processing: Our accountant and payment providers for invoicing purposes.
- Legal and regulatory bodies: Where required by law (e.g. HMRC, the ICO, or law enforcement).
All third parties we use are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK or EEA without appropriate safeguards.
6. How Long We Keep Your Data
- Enquiries and quotes (not converted): 12 months from last contact.
- Client contracts and records: 7 years after contract end (for legal and tax purposes).
- Cleaner employment records: 7 years after end of engagement.
- Website analytics: 26 months (Google Analytics default).
- Email correspondence: 3 years unless part of an active contract.
After these periods, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@askmiro.com. We will respond within 30 days. We may need to verify your identity before processing your request.
8. Cookies
We use cookies on our website for analytics and to improve your experience. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Data Security
We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:
- Encrypted communications (HTTPS/TLS) across all our web services.
- Access controls limiting data access to authorised personnel only.
- Secure cloud storage with reputable providers.
- Regular review of our data handling practices.
In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) as required by law.
10. Children's Data
Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately at info@askmiro.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify active clients directly. Continued use of our website or services after changes constitutes acceptance of the updated policy.
12. Complaints & The ICO
If you have concerns about how we handle your personal data, please contact us first at info@askmiro.com and we will do our best to resolve the matter promptly.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:
- Website: ico.org.uk
- Helpline: 0303 123 1113